At Furniture Sales Store, we take pride in offering premium furniture collections to our discerning global clientele. While we strive for perfection in every piece, we understand that sometimes a return or exchange may be necessary. Our policy is designed to make this process as seamless as possible while maintaining our commitment to quality service.

Our Return Policy

You may return most items within 15 days of delivery for a refund or exchange. To be eligible for a return:

  • The item must be in its original condition – unused, undamaged, and in the original packaging
  • All hardware and accessories must be included
  • A valid proof of purchase is required

Non-Returnable Items

Due to their custom nature or hygiene considerations, the following items cannot be returned or exchanged:

  • Bedroom Benches with upholstered seating
  • Custom-sized Bookshelves & Bookcases
  • Special order Dining Room Sets & Collections
  • Any furniture item that has been assembled, used, or modified

Return & Exchange Process

Step 1: Initiate Your Return

To begin the return or exchange process, please email our customer service team at [email protected] within 15 days of receiving your order. Include the following information:

Return Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Body:
Dear Furniture Sales Store Team,

I would like to request a [return/exchange] for my recent purchase.

Order Number: [Your Order Number]
Item Name: [Product Name]
Reason for Return: [Please specify]
Preferred Resolution: [Refund/Exchange for (specify item)]

Please advise on next steps at your earliest convenience.

Best regards,
[Your Full Name]
[Your Contact Number]

Step 2: Receive Return Authorization

Within 2 business days, our customer service team will:

  • Verify your return eligibility
  • Provide a Return Merchandise Authorization (RMA) number
  • Send detailed return shipping instructions

Step 3: Package and Ship Your Return

Carefully repackage the item in its original packaging, including all protective materials. Affix the provided return label (if applicable) and clearly mark the RMA number on the exterior of the package.

Note: For exchanges, please wait for confirmation of available stock before shipping your return.

Step 4: Refund or Exchange Processing

Once we receive and inspect your returned item, we will process your request:

  • Refunds: Issued to your original payment method within 5-7 business days after return approval
  • Exchanges: Shipped within 3-5 business days after return approval

Return Shipping Information

Return shipping costs are the customer’s responsibility unless the return is due to our error (wrong item shipped or damaged item). We recommend using a trackable shipping service and retaining your shipping receipt until your refund is processed.

Damaged or Defective Items

If your furniture arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage and your order details. We will arrange for a replacement or refund at no additional cost to you.

International Returns

For our international customers (excluding some Asian and remote regions), return shipping must be arranged through the original carrier (DHL, FedEx, or EMS). Customs fees and import duties are non-refundable.

Questions?

Our customer service team is happy to assist with any questions about our return policy. Contact us at:

Email: [email protected]
Mail: Furniture Sales Store, 1068 Hall Street, Las Vegas, NV 89101, United States

We appreciate your trust in Furniture Sales Store for your premium furniture needs and are committed to ensuring your complete satisfaction with every purchase.