Welcome to Furniture Sales Store’s FAQ page. Here you’ll find answers to common questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, please contact our customer service team at [email protected].
About Our Store
Who is Furniture Sales Store’s target customer?
Our furniture appeals to style-conscious homeowners and renters who value both design and functionality. We cater to:
- Urban dwellers furnishing apartments and small spaces
- First-time homeowners building their dream spaces
- Remote workers needing quality home office solutions
- International customers seeking accessible global shipping
What is your store’s style?
We offer contemporary furniture with clean lines and versatile designs that blend with various decor styles. Our collections emphasize:
- Modern aesthetics with timeless appeal
- Space-efficient solutions for urban living
- Coordinated sets for cohesive room design
- Quality materials at accessible price points
Product Questions
What types of furniture do you offer?
Our complete collections include:
- Living Room: Sofas, chairs, coffee tables, bookshelves
- Bedroom: Beds, nightstands, dressers, benches
- Dining: Tables, chairs, benches, complete sets
- Office: Desks, chairs, storage solutions
- And many more specialty pieces
How can I ensure furniture will fit my space?
Designer Tip: Always measure your space before ordering! Check product dimensions in the description and consider leaving adequate walking space around each piece. Our customer service team can help with space planning questions.
Each product page includes detailed measurements. For help visualizing, tape newspaper or cardboard to your floor in the furniture’s dimensions to test the fit.
Are your products easy to assemble?
Most items require some assembly, with all necessary hardware and clear instructions included. Assembly difficulty varies by product – check individual product descriptions for details. We recommend:
- Having basic tools ready (screwdrivers, hammer)
- Following instructions step-by-step
- Allowing adequate time and space for assembly
Shipping & Delivery
Where do you ship?
We proudly ship worldwide to most countries (excluding some remote areas in Asia). Our carriers deliver throughout North America, Europe, and other major regions.
What are my shipping options?
We offer two convenient delivery methods:
- Standard Shipping ($12.95 flat rate): Via DHL or FedEx (10-15 business days after processing)
- Free Shipping: Via EMS for orders over $50 (15-25 business days after processing)
How will I track my order?
You’ll receive tracking information via email once your order ships. For premium shipping, you can follow your package every step of the way through the carrier’s tracking system.
What if I’m not home when delivery arrives?
Our carriers will contact you to schedule delivery. If you miss the delivery, they’ll leave contact information to arrange a convenient redelivery time.
Returns & Exchanges
What is your return policy?
We offer a 15-day return window from the delivery date. To qualify for return:
- Items must be in original, unused condition
- Original packaging must be intact
- Return shipping costs may apply (contact us for details)
What if my furniture arrives damaged?
We carefully inspect all items before shipment, but if damage occurs in transit:
- Document the damage with photos
- Keep all original packaging
- Contact us immediately at [email protected]
Payment & Account
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, JCB) as well as PayPal for secure checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption for all transactions. We never store your full payment details on our servers.
Do you offer financing or payment plans?
Currently we don’t offer in-house financing, but you may use PayPal Credit if available in your region.
Customer Service
How can I contact customer service?
Our responsive support team is available via email at [email protected]. We typically respond within 24 hours.
What are your business hours?
Our Las Vegas-based team operates Monday-Friday, 9am-5pm PST. Emails received outside these hours will be answered the next business day.
Ready to transform your space? Browse our collections today and experience furniture shopping designed around your needs. Start Shopping
Furniture Sales Store – Where your dream home begins